Privacy Policy

Last updated: 1 September 2026

This Privacy Policy describes how Bitkraft Innovations LLP ("Bitkraft", "we", "us", or "our"), the operator of the Saygent.ai voice AI agent platform ("Saygent.ai", the "Platform"), collects, uses, discloses, and protects personal information when you visit www.saygent.ai (the "Website"), use the Platform, interact with voice AI agents powered by the Platform, or receive communications from us — including messages sent through the WhatsApp Business Platform.

1. Information We Collect

a. Information you provide directly

• Demo and contact form data: name, company name, email address, phone/WhatsApp number, industry, and details of your use case, submitted through forms on the Website.
• Business communications: information you share with us over email, phone, WhatsApp, or during onboarding, consultations, and support interactions.

b. Information collected through the Platform

• Call data: when voice AI agents place or receive calls on behalf of our business customers, we process call audio, recordings, transcripts, call metadata (such as phone numbers, timestamps, and duration), and derived outputs such as sentiment, outcome tags, and structured summaries.
• WhatsApp messaging data: message content (such as confirmations, quotations, brochures, payment links, and replies), phone numbers, and delivery metadata, when messages are sent or received through the Platform's WhatsApp integration.
• Account and usage data: account details, wallet and billing records, campaign configurations, and platform usage logs of our business customers.

c. Information collected automatically

• Website technical data: IP address, browser type, device information, and pages visited, collected through standard server logs and, where applicable, cookies or similar technologies.

2. How We Use Your Information

• To respond to demo requests and inquiries, and to schedule appointments.
• To provide, operate, secure, and maintain the Platform, including placing and receiving calls and sending WhatsApp messages on behalf of our business customers.
• To generate post-call intelligence such as transcripts, summaries, sentiment, and reports for the relevant business customer.
• To manage billing, wallets, and account administration.
• To communicate with you about services, updates, and support.
• To comply with applicable laws and regulatory obligations, including those applicable to voice and telephony services in India.
• To improve our services, including training and improving our AI models — only after personally identifiable information (PII) has been stripped or anonymized from the underlying data.

3. WhatsApp Business Messaging

Saygent.ai uses the WhatsApp Business Platform (provided by Meta Platforms, Inc. and its affiliates, "Meta") to send and receive messages such as appointment confirmations, quotations, brochures, payment links, reminders, and follow-ups.

• Opt-in: WhatsApp messages are sent only to recipients who have opted in to receive such communications, either directly with us or with the business customer on whose behalf the message is sent.
• Opt-out: You can stop receiving WhatsApp messages at any time by replying "STOP" to any message, using an opt-out option provided in the conversation, or emailing sales@saygent.ai. We honor opt-out requests promptly.
• Data shared with Meta: to deliver messages, phone numbers and message content are processed through Meta's WhatsApp Business Platform infrastructure. Meta processes this data in accordance with its own terms and privacy policies, including the WhatsApp Business Terms and WhatsApp Privacy Policy.
• Compliance: our use of WhatsApp complies with the WhatsApp Business Messaging Policy and applicable Meta commerce and business policies. We do not use WhatsApp data for purposes prohibited by those policies.

4. How We Share Information

We do not sell personal information. We share information only in the following circumstances:

• With our business customers: when the Platform operates on behalf of a business customer (for example, calling their leads or customers), call data and related outputs are shared with that customer, who is responsible for their own lawful use of the data.
• Service providers and processors: telephony carriers, cloud hosting providers, Meta (for WhatsApp messaging), Google (for calendar and form-processing services), and other vendors who process data on our behalf under appropriate safeguards.
• Legal requirements: where required by law, regulation, legal process, or governmental request, including obligations applicable to telecom and voice services in India.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy's protections.

5. Data Retention and Deletion

• We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including providing services to you or our business customers.
• Certain records — such as call detail records, billing records, and communication logs — may be retained for longer periods where required to meet legal, regulatory, tax, and compliance obligations applicable in India to voice and telephony platforms.
• When data is no longer required, it is securely deleted or anonymized. Anonymized or de-identified data (with PII stripped) may be retained and used for analytics and for training and improving our AI models.
• You may request deletion of your personal information by writing to sales@saygent.ai. We will action such requests except where retention is required by law.

6. Data Security

We implement reasonable technical and organizational security practices designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including access controls, encryption in transit, and restricted access to production systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Withdraw consent for processing that is based on consent (such as marketing or WhatsApp communications);
• Raise a grievance regarding the processing of your personal information.

To exercise any of these rights, contact us at sales@saygent.ai. We will respond within the timelines prescribed by applicable law.

8. Children's Privacy

The Website and Platform are intended for business use and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Third-Party Links and Services

The Website and our communications may contain links to third-party websites and services (including WhatsApp, Google Calendar, and payment providers). Their privacy practices are governed by their own policies, and we encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Website or Platform after changes take effect constitutes acceptance of the updated Policy.

11. Contact Us